Specialists available 24 hrs · Mon–Sat — free nationwide freight on every order
Your VIN. Your number. Your data stays yours.
You hand us a VIN and a phone number so we can find the right engine or transmission — not so we can sell your details to somebody else. Here is exactly what we collect, why we need it, who touches it, and how to get it back or wiped.
The short version, before the clauses. If any line below ever stops being true, this page gets updated the same week.
Twelve short sections. Nothing buried, no eight-point type.
This policy explains how American Motor Supply LLC handles personal information. It applies everywhere you deal with us — this website, our quote forms, phone calls, text messages and email.
Our store runs on Shopify, so Shopify processes data on our behalf as our platform provider. Using the site means you accept the practices described here.
Only what a parts order actually needs:
Like every online store, our site records some technical detail as you browse: IP address, approximate region, device and browser, referring link, pages viewed, search terms, and what you add to or remove from the cart.
This comes from cookies and similar tags. It tells us which pages help buyers and which ones confuse them — it does not tell us who you are unless you also give us your details.
Some information reaches us from the companies that help us operate:
Most of our business happens by phone and text, so this deserves its own section.
When you send a VIN or submit a quote form, you're asking us to reply — by call, text or email. Message rates depend on your carrier, frequency varies with your request, and you can reply STOP to end texts or HELP for assistance at any time.
Calls may be recorded or noted for training and dispute resolution. Ask the rep and we'll turn recording off.
We do not sell your personal information for cash. We do pass it to the partners who make an order happen:
We use necessary cookies to keep the cart and checkout working, plus analytics and advertising cookies to measure the site and show relevant ads.
You can clear or block cookies in your browser, opt out of personalised ads through the ad platform's settings, and switch on Global Privacy Control — if your browser sends the GPC signal, we treat it as an opt-out request for targeted advertising.
The site runs over TLS encryption, payments are tokenised by the processor, and access to customer records is limited to staff who need it to do their job.
No system online is completely secure, so do your part too: don't share your account password, and never email us a full card number — call us instead and we'll take it over a secure line.
Order, freight and payment records are kept for the life of your warranty and as long as tax and accounting rules require — typically seven years after the sale.
Quote requests that never turn into orders are cleared out on a rolling basis, and marketing contacts are removed when you unsubscribe.
Depending on where you live — including California, Colorado, Connecticut, Texas, Virginia and other US states, plus the UK and EEA — you have rights over your data. Email us and we'll confirm your identity, then act within 45 days. Exercising a right never costs you anything and never changes the price or service you get.
Get a copy of the information we hold about you.
Fix anything wrong or out of date.
Have your details erased, where we're not required to keep them.
Stop targeted advertising and marketing messages.
Receive your data in a transferable format.
Ask us to review a decision — we'll respond in writing.
Children. The site is built for adults buying vehicle parts. We don't knowingly collect information from anyone under 16 — tell us if a child has sent us details and we'll delete them.
Outside links. We link to manufacturer sites, parts databases and carrier tracking pages. Those companies run their own policies, so read theirs before entering your details.
Updates. When the law or our practices change, we revise this page and move the "last updated" date at the top. Significant changes get an email to customers on our list.
Access, correction, deletion, an opt-out, or a complaint — write "Privacy request" in the subject line and our team handles it directly. No portal, no ticket queue.
