Refund policy

Return and Refund Policy

American Motor Supply LLC 

This policy covers used engines, transmissions, transfer cases and related assemblies. Coverage that begins after a unit is installed is handled under our Engine Warranty and Transmission Warranty, not under this policy.

Cancellations

  • Cancel free within 24 hours of payment — full refund, no fees of any kind.
  • Before shipping, we send photographs of your exact unit. Decline the photos before dispatch and you receive a 100% refund — no cancellation fee, no restocking fee, no matter how many days have passed.
  • Cancelling more than 24 hours after payment carries a 25% restocking fee, whether or not the unit has shipped. If the unit is already in transit, actual round-trip freight is deducted as well.
  • Deposits on a sourced-to-order unit stop being refundable once processing begins.

Returns

  • 30-day return window from the date of delivery.
  • Report visible damage, a fitment discrepancy or any other problem in writing within 30 days of delivery. The unit must be uninstalled and in the condition it arrived.
  • Every return requires a written Return Authorization (RMA) from us before it ships back. Shipments arriving without an RMA cannot be accepted and will be refused.
  • The unit must come back on its original pallet, strapped as it arrived, with all accessories, tags, stampings and heat tabs intact. Missing items are deducted from the refund.
  • Installed, started, disassembled or modified units cannot be returned. Once a unit is installed, any issue is handled as a warranty claim.
  • Change of mind, a part you ordered wrong against your own VIN or part number, or a unit our inspection finds no fault with, is treated as a cancellation: the 25% restocking fee applies and round-trip freight is your responsibility.
  • Damage that occurred in transit is not a change-of-mind return. Note it on the delivery receipt, tell us in writing, and we refund or replace at your choice with all freight paid by us.

Refunds

  • Approved refunds are issued to the original payment method within 5–7 business days after the returned unit passes inspection at our facility. We do not refund to a different card, account or person.
  • Refunds are calculated one of three ways:
    • Our error — wrong unit, wrong fitment, documented transit damage, or photos you declined: 100% of the purchase price, both freight legs paid by us, no restocking fee.
    • Cancellation or change of mind — purchase price less the 25% restocking fee and round-trip freight. Every deduction is itemised in writing before the unit ships back.
    • Not returnable — installed, started, disassembled or modified units, returns sent after 30 days, and shipments arriving without an RMA: no refund. These are handled as warranty claims where a warranty applies.
  • Freight charges a carrier has already billed — liftgate, redelivery, terminal storage — are passed through at cost and are not refundable.
  • How long a refund takes to appear after we issue it depends on your bank. Cards typically post within 3–5 business days.

Warranty claims

A warranty claim is separate from a return. On an approved warranty claim we collect the unit and ship a tested replacement of equal grade, freight paid by us. If no compatible unit is available within 10 business days, you receive a refund instead.

Before you file a dispute

If something has gone wrong, contact us first. Almost every issue we see is resolved in one phone call. A chargeback filed while a return or warranty claim is open freezes the file with your bank and prevents us from refunding or replacing anything until the bank rules, which takes considerably longer than we do.

Returns are only accepted with a written RMA. Contact us before shipping anything back.

Phone / text: [NUMBER] Email: [returns@americanmotorsupply.com] Returns address (RMA required): [ADDRESS]